The following figure shows the voice portal network architecture and the connections between. The avaya voice portal includes three primary software components. On installing a service pack, the version number for the software is updated for example. Quantity equipment description version 1 avaya s8700 media servers with 2 g650 media gateways r12x. Speech analytics software for contact centers and call. Determining the installation history on an experience portal server 92. Your entire team works and meets wherever they might be, using any device. Avaya ip office software download telephone magic inc.
Voice portal delivers on industry leading it fit, reliability, scalability and manageability. Videos and tips on using the avaya support website can be found here. Equipment software avaya communication manager avaya s8710 media server 3. Media processing platform application execution and design environment voice portal management system media processing platform the media processing platform mpp is a key component of the voice portal architecture and performs the following functions. Swampfox is a company founded on the desire to bring exceptional avaya voice portal and call center based products and services to market. Feb 06, 2017 avaya best practices guide for voice portal experience portal setups application server, speech server, data interface configuration recommendations unlike traditional ivr applications where the entire application was selfcontained within the ivr platform, built with the ivr vendors proprietary tool, and may have used vendor specific interface components to reach back end. As you work through your scenarios, you can create a flow diagram. If one looks closely at a simplified avaya aura architecture diagram see. The following diagram shows a typical solution integration of an avaya contact center select with a backend avaya aura experience portal system using the sip header creation sample application. Using a corporate directory to specify experience portal users. Jul 20, 2010 its components and architecture are depicted in this diagram.
The team, recently an avaya engineering team based in columbia s. To learn more about or obtain this software, go to the avaya ix. Overview of the avaya voice portal offers avaya provides two voice portal offers depending on whether you want to buy the server hardware and operating system software along with the voice portal software. Backend avaya aura experience portal and sipenabled. Thus, this solution can handle all telephony, conferencing, unified messaging, basic web admin, media server, local backup, as well as time server functions if needed. Applications enablement services, according to avaya, is a software. Jeff cox is a senior solutions architect within avayas solutions architecture group. Avaya, the avaya logo, avaya aura experience portal, avaya. Media processing platform application execution and design environment voice portal management system media. Avayas next generation messaging platform is avaya officelinx. Currently avaya are offering incentives to ease the pain for existing avaya callpilot customers looking to migrate to avaya officelinx. Avaya visio diagram software free download avaya visio diagram.
Quantity equipment description version 1 avaya s8700 media servers with 2 g650 media gateways. Solutions for avaya contact centers voice dna for the. Avaya aura experience portal comprises next generation releases of what was previously known as avaya voice portal. Chart and diagram slides for powerpoint beautifully designed chart and diagram s for powerpoint with visually stunning graphics and animation effects.
Com, avaya communication manager, avaya ip office manager, avaya site administration, avaya g430, avaya session manager, avaya voip, avaya aura communication manager, avaya cm, avaya aura messaging, what is avaya, avaya system manager, avaya phone manager, www. Weve been able to quickly act to provide better healthcare services and a better patient experience overall. Avaya ix workplace formerly avaya equinox is a software application that runs on your workstation and can augment your desktop phone or replace it completely. Avaya, the avaya logo, avaya voice portal, avaya communication. Deploying avaya cm on avaya aura virtualized environment ve introduced with avaya aura 6. No supported certified loads restrictions avaya 11. Avaya voice portal implementation exam published on apr 27, 2012 excellent customer support. Use the support by product shortcut at the top of each page, and select your product and release to find the latest product and support notices, the latest and top documentation, latest downloads, and the top solutions that agents are using to close customer tickets. A critical characteristic is that every desktop is browserbased and implemented through a web 2.
Take a step up from individual video conferencing or messaging appswe combine both without making you jump to large. Network view of the voice portal ip architecture and software components the simplest diagram of the architecture illustrates the separation of access from presentation and business. Feature diagram editing behaviour similar to standard diagramming applications readytouse visiolike look and feel diagram editor highquality antialiasing drawing of blocks and lines blocks and lines can have transparency bmp, wmf, emf, png, tiff, gif and jpg images supported in blocks open. It is an exceptional system and the ideal migration path for avaya callpilot. Our new crystalgraphics chart and diagram slides for powerpoint is a collection of over impressively designed datadriven chart and editable diagram s guaranteed to impress any audience. It aims to try and give a single experience whether on the desk phone, mobile phone or web. Take a step up from individual video conferencing or messaging appswe combine both without making you jump to large and expensive platforms. The framework supports functionality from multimodal voice, video, and data access to an infrastructure providing a full range of communications. This is the generally available release of avaya voice portal 5. Avaya aura contact center is a software only application that runs on commercial offtheshelf servers and uses sip for voice communications. Without avaya, it would be much more difficult for us to move forward technologically. Apply to voice engineer, network engineer, architect and more. The ea serves as a strategic advisor to avayas customer and typically leads the architecture and design phase of the engagement. Sep 08, 2015 equipment and software validated the following equipment and software were used for the sample configuration provided.
Network service training avaya aura communication manager 7. Solution architecture diagram cisco unified contact voice portal i ger roie eige uomate r ge reiee ee we eri ger roie e e i integri o i erig ie uiei uig ier ueue eure eei uu iig c r ie tree ueuig e erie uii ger with cisco unified presence erer roie ee uerir eer age e office reee e er gger ier fe why cisco cisco builds on architecture. Its components and architecture are depicted in this diagram. Network view of the voice portal ip architecture and software components the simplest diagram of the architecture illustrates the separation of access from presentation and business logic. In the avaya voice portal architecture, access is granted by a converged ip telephony. The result will be software, services and platforms designed to orchestrate the user experience across multiple channels, culminating in the introduction of the fullfledged. Avaya is helping us make a difference for healthcare and the local communities we serve. Backend avaya aura experience portal and sipenabled avaya. Voice portal does not indicate a separate service pack version number. Avaya ip office, software, administration, voicemail pro, onex portal, user, download, ccr, ccc, conference center, fax finder, application server.
Currently avaya are offering incentives to ease the pain for existing. The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. The following equipment and software were used for the sample configuration provided. Web portal architecture diagram examples and templates. Equipment and software validated the following equipment and software were used for the sample configuration provided. You will get reply from examkill support within 8 hours updated material. Apr 27, 2012 avaya voice portal implementation exam published on apr 27, 2012 excellent customer support. Avaya ip office server edition and survivability design options. The cisco finesse agent and supervisor desktop for cisco unified contact center enterprise integrates traditional contact center functions into a thinclient desktop. Avaya best practices guide for voice portal experience. Ideally a voice portal could be an access point for any type of information, services, or transactions found on the internet. Sample architecture for avaya ip telephony solutions with. Avaya 9600 series ip telephones builtin vpn avaya 1600 series ip telephones avaya 4600 series ip phones cisco sip phones 7940, 7961 and 7912 avaya 1408 and 1416 ip phones heritage nortel. A web portal architecture diagram is used to describe the overall structure of your web system.
Over the next 10 months, blanco promises a rapid succession of product refinements and announcements. Based on a clients current and future expansion plans, the primary server can be designed to also handle onex portal and mobilitypresence application server functions. As shown in the highlevel architecture diagram below avaya breeze the. Voice portal supports voice and self service applications within the enterprise information technology it environment. Building on breeze, avaya announces oceana no jitter. Experience avaya aura experience portal avaya aura. Feature diagram editing behaviour similar to standard diagramming applications readytouse visiolike look and feel. Tms diagram studioadd diagram and flowchart capabilities to your application. Callpilot to avaya officelinx unity connected solutions. Audiocodes has designed intelligent, flexible, costeffective sipbased enterprise session border controllers esbcs and media gateways for enterprise customers who are seeking to harvest the full. Rg hiring avaya enterprise architect pipeline 2020001 in. With its cloudbased architecture, freshcaller brings together the best of legacy features like ivr and advanced capabilities like smart escalations, voicebots, and customizable performance reporting to help you set up stateoftheart call center. For instructions on how to access the product documentation, including installation instructions, refer to the avaya voice portal 5.
Voice portals are the voice equivalent of web portals, giving access to information through spoken commands and voice responses. Avaya spaces is a simple, convenient way to communicate and manage tasks. Avaya 9600 series ip telephones builtin vpn avaya 1600 series ip telephones avaya 4600 series ip phones cisco sip phones 7940, 7961 and 7912 avaya 1408 and 1416 ip phones heritage nortel ip1100 and ip1200 ip phones software phones avaya onex portal for ip of. The recording service is a major component of miarec solution. Avaya aura contact center is a softwareonly application that runs on commercial offtheshelf servers and uses sip for voice communications. Verint speech analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. Architecture guide business talk ip ipbx avaya ip office. Freshcaller is a modern call center software for customer support, sales, it, and hr teams.
Oct, 2019 the cisco finesse agent and supervisor desktop for cisco unified contact center enterprise integrates traditional contact center functions into a thinclient desktop. Configuring avaya voice portal with avaya communication. Apply to architect, software architect, engineer and more. Overview of the avaya voice portal offers avaya provides two voice portal offers depending on whether you want to buy the server hardware and operating system software along with the voice portal. Equipment software avaya communication manager avaya s8710. Avaya also offers what it calls its onex suite the client side of aura, if you will. Below you can find a simplified as well as detailed diagram of miarec architecture. Voice portal consists of three distinct software elements that can be deployed on one or more servers. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and. I would like to virtualize it and also troubleshoot using this. A combined avaya aura experience portal and avaya contact center select solution gives your customers exceptional service and improved efficiency.
Ideally a voice portal could be an access point for any type of. However, they were capturing call traffic to troubleshoot certain issues with a software called voip monitor in a physical box via a vlan. Audiocodes has designed intelligent, flexible, costeffective. Experience portal provides organizations with a single point of orchestration for all automated, multimedia, self service and integrated voice response ivr applications across inbound phone or video, as well as outbound phone, email, or sms applications. Avaya, the avaya logo, avaya aura experience portal, avaya aura. Avaya aura session manager can enable centralized control of voice, video, messaging, presence and web applications that the company says can be rolled out quickly to the largest corporations. The team, recently an avaya engineering team based in. Avaya provides a limited warranty on avaya hardware and software.
The software application is a great way to take your phone with you as you travel around campus. Solution architecture diagram cisco unified contact voice portal i ger roie eige uomate r ge reiee ee we eri ger roie e e i integri o i erig ie uiei uig ier ueue eure eei uu iig c r ie tree ueuig e erie uii. Avaya contact centers windows users may have problems unzipping the original so we have copied the unzipped. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. Voip over business or enterprise class environment important terms used are voip server,voip client,codec,gateways,lateny qos,hard phone,soft phone. This readymade web portal architecture template can be easily customized and save you many hours in your web application architecture designing. The group is responsible for the development and testing of integrated ucdata networking solutions that. Version numbers for voice portal components such as voice portal management system vpms and media processing platform mpp are listed as shown below. The ea serves as a strategic advisor to avaya s customer and typically leads the architecture and design phase of the engagement. With either offer, the voice portal platform must be installed on a lan and must have connectivity to a private branch exchange pbx.
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